SHIPPING POLICY

📦 Shipping Policy

Thank you for shopping with us! Our products are fulfilled and shipped by our trusted partner, Supliful. Below you'll find important information about how shipping works on our site.

🕒 Order Processing Time

All orders are processed and fulfilled within 2–5 business days after your order is placed.

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Please note: Orders are not processed, shipped, or delivered on weekends or public holidays.

🌍 Shipping Regions

We currently ship to:

• The United Kingdom

• Select European countries

• The United States and Canada

If your country is not listed, feel free to contact us to confirm shipping availability before placing your order.

🚚 Shipping Times & Costs

All products are shipped from Supliful’s fulfilment centres, which are located in the EU and the US. Because of this, please allow for international delivery times.

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

📦 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s progress.

If you do not receive a tracking number within 5 business days, please contact us at [your email address].

💼 Customs & Duties (UK Customers)

Because many of our products are shipped from within the European Union, you may be subject to customs duties, VAT, or import fees upon delivery. These charges are the responsibility of the customer.

We recommend checking your local customs regulations to understand any applicable fees.

❗ Delays & Delivery Issues

While we do our best to ensure timely delivery, delays may occur due to:

• Customs processing

• Seasonal demand

• Carrier delays

If your order hasn't arrived within the estimated timeframe, please reach out to us and we'll investigate promptly.

📬 Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

📦 Lost or Damaged Orders

If your order is lost in transit or arrives damaged:

• Email us at envo.apparel.official@gmail.com with your order number and photos (if applicable)

• We will coordinate with Supliful to offer a replacement or refund as appropriate

❓ Need Help?

For any questions or concerns about shipping, feel free to contact our support team at envo.apparel@gmail.com. We're happy to help!