FAQs

1. What is Envo?

Envo is a sustainable clothing brand that combines eco-friendly materials, modern designs, and a commitment to high-quality fashion. Our collections are made for people who care about both style and the planet.

2. How do I place an order?

To place an order:

  1. Browse our collections.
  2. Select your desired items and size.
  3. Add them to your cart.
  4. Proceed to checkout.
  5. Fill in your shipping and payment information.
  6. Review your order and place it.

Once your order is confirmed, you will receive an email with an order summary and tracking information.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over [X amount] 

4. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are secure and encrypted.

5. Can I change or cancel my order?

Once your order is placed, it is processed quickly, and we usually can't make changes or cancellations. However, you can contact us as soon as possible at envo.apparel.official@gmail.com, and we’ll do our best to assist you.

6. When will I receive my order?

Orders typically ship within 3-5 business days. Delivery times depend on your location:

  • Standard Shipping: [X]–[X] days
  • Expedited Shipping: [X]–[X] days You’ll receive tracking details once your order has shipped.

7. How can I track my order?

After your order ships, you’ll receive an email with tracking information. You can use the tracking number to monitor the status of your package on the carrier’s website.

8. What should I do if my order is missing or damaged?

If your order is missing or damaged, please contact us immediately at [email/contact info]. Include your order number and photos of the damaged items (if applicable), and we’ll assist you with a replacement or refund.

9. What sizes are available?

We offer a wide range of sizes from [size range, e.g., XS to 3XL]. Please refer to our Size Guide to find the perfect fit for you.

10. What is your return/exchange policy?

We accept returns and exchanges within 30 days of purchase. To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in their original condition.
  • Sale items are non-refundable, but can be exchanged.

Please visit our Returns & Exchanges page for more details.

11. Do you offer gift cards?

Yes! We offer digital gift cards in various denominations. You can purchase them [here] and send them directly to the recipient via email.

12. Are your products sustainable?

Yes, sustainability is at the core of Envo. We use eco-friendly materials such as organic cotton, recycled fabrics, and low-impact dyes. Our manufacturing process aims to minimize waste and reduce our carbon footprint.

13. How can I contact Envo customer service?

For any inquiries or issues, you can reach our customer service team via:

  • Email: [contact@envo.com]
  • Phone: [Phone number]
  • Social Media: [Instagram/Facebook handles]

We strive to respond to all inquiries within 48 hours.

14. How can I stay updated on new arrivals and promotions?

Sign up for our newsletter at the bottom of the page to receive exclusive updates on new collections, sales, and promotions. You can also follow us on [Instagram/Facebook/Twitter] for the latest news.

Thank you for shopping with Envo! We appreciate your support for sustainable fashion.